Privacy & Data Protection Policy

PRIVACY POLICY

INTRODUCTION

This privacy policy details how Always B Hair Limited collects personal information about visitors to this website. It describes why we collect this information, how we ensure the security of  personal information and what your rights are in relation to this. We may collect, store and use your personal data as described within this privacy policy.

Occasionally we will require to review and amend this Privacy Policy, we reserve the right to do so without providing you with prior notice. It is recommended that you regularly review this Privacy Policy for updates.

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WHO ARE WE

Always B Hair Limited (Owner and operator of www.alwaysbvip.com)

Always B Hair Limited

105B Cliff Lane

IPSWICH SUFFOLK

IP3 0PQ

E-mail: donna.clarke@alwaysbvip.com (for privacy policy related enquiries) 

info@alwaysbvip.com (general enquiries).

Telephone: 01473 218998

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TYPES OF INFORMATION WE PROCESS

Essential Information: This includes information collected to enable a fully functional and efficient service to you when using our website. This may include information about the device and browser software you are using, your IP address, current time, the last page/product you visited and whether you are logged in. 

Information about how you use this Website: This information may include your IP address, location, browser type, browser version, device type, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. This data is provided through cookies and tracking services of Facebook marketing services and Google Analytics. We use this data to analyse usage and improve our website and its services. The legal basis for collecting this data is via your consent to the use of cookies on our website and our legitimate interests, namely the proper administration of our website and business. Please see the Cookies section at the end of this policy document for further information.

Information about your Account: Account information includes your name and email address and other details such as contact phone number. The source of the account data is you, provided when signing up for an account. Account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is your consent provided when you create an account, or our legitimate interests, namely the proper administration of our website and business.

Information submitted for Publication: This includes data you provide for publication on our website (and/or our social media channels) such as product reviews, blog posts and media contributions including images and videos of our products in use. Please note that any images or videos which demonstrate our products are likely to include you and they should be provided with the consent of any individual pictured or referenced. Publication data may be processed for the purposes of enabling such publications and administering our website and services. The legal basis for processing this data is your consent which is provided on submission of publication data via any of our communication channels, or our legitimate interests, namely the proper administration of our website and business.

Information about Enquiries: This includes data contained in any enquiry you may submit to us regarding products and/or services offered by Always B Hair Limited. This information may be processed for the purposes of offering, marketing or selling relevant products and/or services to you, applicable to the enquiry you have made. The Legal basis for processing this information is your consent which is provided on making an enquiry via any of our communication channels, or our legitimate interests, namely the proper administration of our website and business. Following an enquiry, we will not provide further marketing information without your consent.

Customer Relationship Information: This includes information such as your title, name, employer, role, contact details and any information contained in communications between Always B Hair Limited and you. The source of this information is you. This information may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promotion of our products or services (specific consent is required for the purposes of marketing correspondence). The legal basis for processing this information is your consent or our legitimate interests, namely the proper management of our customer relationships.

Information about your Orders & Transactions: This includes information about your orders, this may include your contact details and any purchases of products through our website. We do not have visibility, store or process any of your financial information or card details. Order and transaction data may be processed for supplying purchased goods to you via one of our shipping services, and for keeping proper records of transactions. The legal basis for processing this information is the performance of a contract between you and us created when ordering products and services, and our legitimate interests, namely the proper administration of our website and business.

Marketing Information:  We may process information that you provide to us for subscribing to our email notifications and/or newsletters. The legal basis for this processing is your consent, provided when signing up to our newsletter or our re-subscription request e-mail. You may still receive correspondence from us via e-mail in relation to product orders (i.e. Abandoned Cart E-mails & Purchase confirmation e-mails.) but will only receive marketing information if you have provided specific consent.   

Correspondence Information: We may process information contained in/or relating to any communication that you send to us. The correspondence data may include the communication content (such as text, images, video, and any metadata associated with communication.) Our website may generate metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is your consent which is provided when you contact us via a communication channel or our legitimate interests, namely the proper administration of our website, business and communications with users.

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HOW DO WE PROTECT YOUR INFORMATION?

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• Our organisation operates a culture of continuous self-improvement. Our employees are actively encouraged to highlight any security concerns, allowing us to identify areas for improvement and refine our security processes and policies through all levels of the organisation.

• We ensure that all third-party data processors used by our organisation are compliant with the requirements of the GDPR and relevant legislation.

• We ensure that appropriate standards of technology and operational security have been implemented and are regularly reviewed to protect your personal information from loss, misuse, or unauthorised alteration/destruction.

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YOUR RIGHTS

More information on these rights has been published in an ICO guide to GDPR, this can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

In the event that any personal information we hold or process is involved in a data breach, we will inform both you and the ICO within 72 hours of identifying the breach.

Should you wish to exercise any of your rights under the GDPR, we will be happy to discuss this with you and will aim, were possible, to complete actions relating to a request within a 30-day timeframe.

There is no administration fee associated with making requests in relation to your rights under the GDPR, however there are some circumstances (such as frequent repetition of a request) in which we reserve the right to charge a small administration fee, in such cases the basis for doing this will be explained in response to the request.    

 

PRIVACY ENQUIRIES & COMPLAINTS

If you have any questions about how we secure, use and share your data, please do not hesitate to contact our Data Protection Officer using the following e-mail address: donna.clarke@alwaysbvip.com or alternatively by post at our mailing address.

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